Terms of Service

Effective Date: March 23, 2026

1. Introduction

These Terms of Service ("Terms") constitute a binding agreement between you ("Client") and Penrod Ventures LLC d/b/a OpsBox ("OpsBox," "we," "us"), based in Charlotte, NC. By engaging our services, you agree to be bound by these Terms.

2. Services

• OpsBox provides done-for-you AI agent deployment on dedicated hardware owned by the Client.
• Services include discovery, configuration, deployment, and initial support to get your system operational.
• Hardware is purchased separately and passed through to the Client at cost.

3. Hardware Ownership

• Once delivered and paid for, the hardware belongs entirely to the Client.
• The Client is responsible for hardware maintenance, power, and network connectivity.
• OpsBox provides initial configuration. Ongoing hardware support is available via an optional retainer agreement.

4. Payment Terms

• Service fees are one-time payments due upon agreement.
• Hardware costs are passed through at cost and are due before shipment.
• All payments are non-refundable once configuration work has begun.
• Optional retainer services are billed monthly and can be cancelled at the end of any billing period.

5. Intellectual Property

• Configuration files, prompts, and workflows created specifically for the Client belong to the Client.
• OpsBox retains all rights to its proprietary tools, templates, and methodologies.
• The Client may not resell or redistribute OpsBox service materials, templates, or proprietary tooling.

6. Limitation of Liability

• OpsBox provides services "as-is" without warranty of specific outcomes or results.
• OpsBox is not liable for indirect, incidental, special, or consequential damages arising from the use of our services.
• Total liability is limited to the fees paid by the Client for the specific service giving rise to the claim.
• OpsBox is not responsible for decisions made based on AI agent outputs. AI-generated insights should be reviewed by qualified personnel before action.

7. Confidentiality

• Both parties agree to keep confidential information private and to not disclose it to third parties without written consent.
• Client business data accessed during setup and configuration is treated as strictly confidential.
• We are happy to sign NDAs (Non-Disclosure Agreements) upon request.

8. Termination

• Either party may terminate the service relationship with 30 days written notice.
• Upon termination, the Client retains all hardware and configuration files.
• Retainer services can be cancelled at the end of any billing period.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of North Carolina.

10. Contact

If you have questions about these Terms, contact us:

Penrod Ventures LLC d/b/a OpsBox
Charlotte, NC
brandon@ops-box.ai